Frequently Asked Questions
Yes! We are pleased to offer international shipping to our customers. No matter where you are in the world, you can enjoy our beautiful jewelry and accessories from Lindo Jewels!
Generally, take 7-21 business days. Please note that delivery times can also be affected by customs processing and local postal services. We will provide you with tracking information so you can monitor your package’s journey every step of the way!
The package is sent from China. We are dedicated to ensuring that your order is processed and shipped quickly and securely. Our team will handle your order promptly after you place it so that you can receive your desired items as soon as possible!
Our return policy allows you to return items within 30 days of receiving your order. To be eligible for a return, the items must be unused, in their original packaging, and in the same condition as when you received them.
Please follow these steps to initiate a return:
- Contact Us: Reach out to our customer service team ([email protected]) to request a return authorization.
- Pack the Items: Carefully package the items you wish to return, including all original packaging.
- Ship the Package: Send the package to the address provided by our team, and please retain your shipping receipt for tracking purposes.
Once we receive the returned items, we will process your refund or exchange within a few business days. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees.